RETURNS

At VINORA, we take pride in creating beautiful garments that you can cherish for a lifetime. Each piece is made especially for you, and what you see on our website is exactly what you will receive.

• Returns for Store Credit: We allow returns of garments within 2 days of receiving your order, and returns are eligible for STORE CREDIT only. You can access your store credit anytime by logging into your account.
Please note that store credit is valid for one month from the date of issue.

• Errors from Our End: If there are any errors with respect to the size, color, or quality of the garment, please inform us within 24 hours of receiving the item by calling our customer care team at +91 9216271284(working hours: Monday to Saturday, 10 am to 6 pm). If this time frame is exceeded, we will not be able to process the return.

• Return Query Review: Once you send us a return query, we will review it within 1-2 business days. We may request further details, including photographs or videos of the garment in question, to assess whether it is eligible for a return. We, as a brand, reserve the right to determine the eligibility of the return.

• Non-Returnable Items:
  - Sale items: There will be no returns/exchanges on sale items.
- Custom Tailored: No returns or exchanges on custom tailored outfit as they are made to order.

• Courier Charge Deduction:
   As part of our exchange policy, a deduction will be applied to your store credit to cover the courier charges incurred during the process of sending the new garment to you after receiving the returned item:
  - ₹300 deduction for COD (Cash on Delivery) orders (as additional handling charges apply).
  - ₹150 deduction for prepaid orders.
 
 

 EXCHANGES

Since each garment is hand-made and hand-embroidered to order, we do not encourage exchanges. Every product is quality controlled before being shipped.

• Exchanges for Fit, Size, Color, or Quality Issues: If there are any issues with the fit, size, color, or quality of the garment, please inform us within 48 hours of receiving the item by contacting our customer care team at +91 9216271284(working hours: Monday to Saturday, 10 am to 6 pm). We do not process exchanges for sale items.

• Exchange Query Review: After receiving your query, we will review it and may ask for further information, such as photographs of the garment and the reason for the claim. Once reviewed, we reserve the right to decide whether the item is eligible for an exchange.

• Condition for Exchange: The garment must be in original condition, including all tags and packaging. We will not accept exchanges for items that show signs of wear and tear.

• Exchange Process: If approved, we will provide instructions on how to return the item. The return courier charges will be borne by the customer, while we will cover the cost of shipping the replacement garment.

• Courier Charge Deduction for Exchanges:
   As part of our exchange policy, a deduction will be applied to your store credit to cover the courier charges incurred during the process of sending the new garment to you once we receive the returned item:
  - ₹300 deduction for COD (Cash on Delivery) orders (as additional handling charges apply).
  - ₹150 deduction for prepaid orders.
The remaining store credit will be valid for one month from the date it is issued.

• Single Exchange Policy: Once an item has been exchanged, it will not be eligible for exchange again.

• Non-Exchangable Items:
  - Custom Tailored & SALE products : No exchanges

 

CANCELLATION POLICY

Once an order has been placed and confirmed, we regret to inform our customers that we are unable to process any cancellations. Our products are carefully crafted by skilled artisans who put in their best efforts to create unique pieces of clothing that meet our high-quality standards.